FREQUENTLY ASKED QUESTIONS

Where does our tea come from?

Our tea leaves come directly from the highest quality tea farms in Taiwan.

What is the difference between a medium cup and a large cup?

Our medium cup is 16oz (480ml), and our large cup is 22oz (650ml).

What is our Teapresso machine?

A machine designed especially for our brand using high-temperature and high-pressure machine to extract the full essence of our tea.

How do I order?

All our tea series are served cold. Just click on your favourite beverage, choose cup size (M or L), choose sugar and ice preferences level, number of cups and proceed to pay.

To build-your-own-cup, choose from our 12 tea bases followed by extras (creamer, fresh milk, almond milk, milk foam), toppings of your choice. Choose your cup size, sugar and ice preferences level, number of cups and proceed to pay.

How can our order be cancelled?

To cancel your order, kindly contact us via any methods below:

Alternatively, your order will be automatically cancelled if you did not make payment within two hours.

If my purchase is unsatisfactory, what can I do?

We are incredibly sorry that your purchase did not meet your expectations. Please do write to us at marketing-exec@remnants.com.sg or Whatsapp us at +65-9739-0012.

CONTACT US FOR ANY QUESTIONS

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